Return, Refund and Exchange Policy
Jersey Engineering and Trading Company W.L.L operates in strict adherence to all applicable laws and regulations governing consumer rights and protections, in the State of Qatar. Our policies regarding returns, refunds, and exchanges are formulated to not only align with these legal standards but also to prioritize a positive and satisfactory customer experience.
Jersey Engineering and Trading Company W.L.L retains the discretion to decline requests for returns, refunds, or exchanges under exceptional circumstances, including but not limited to instances of suspected fraud, misuse of the return policy, or contravention of our established terms and conditions.
Jersey Engineering and Trading Company W.L.L’s return policy stipulates that products may be returned within a strict timeframe of 24 hours from the date of delivery, contingent upon the preservation of the original packaging. Returns initiated beyond this specified period may be considered for approval solely at the discretion of Jersey Engineering and Trading Company W.L.L. It is imperative to note that items that have had their packaging opened are categorically ineligible for return. Furthermore, equipment that has been installed is deemed non-returnable, and any associated expenses, including but not limited to delivery charges, supplementary materials, and installation fees, are non-refundable.
By initiating a return, customers expressly agree to adhere to the following conditions:
- The product must be returned in its original condition, inclusive of all accompanying accessories, manuals, and packaging.
- Proof of purchase, such as a receipt or order confirmation, may be requisitioned for the purpose of processing returns.
- In the event of damage discovered upon delivery, be it through visibly damaged packaging due to mishandling during transit or the revelation of visible marks of damage upon opening the package, customers are strongly urged to furnish photographic evidence. This proactive measure is crucial for expediting the processing of returns or refunds, ensuring swift resolution, and ultimately enhancing the overall experience for our esteemed customers. Swift action in cases where damage is evident upon delivery is vital to facilitate a seamless resolution process..
- Jersey Engineering and Trading Company W.L.L reserves the unequivocal right to reject returns that fail to meet the aforementioned criteria or are initiated after the stipulated timeframe. Additionally, Jersey Engineering and Trading Company W.L.L retains the discretion to decline returns of products displaying indications of damage, wear and tear, or tampering.
- Any damage sustained during the return shipping process shall be the sole responsibility of the customer.
Customers are strongly encouraged to diligently inspect delivered products promptly upon receipt and promptly report any damage or discrepancies to our customer support team. The failure to report such issues within the specified timeframe will impact eligibility for returns or refunds.
By proceeding with the purchase and accepting delivery, customers explicitly acknowledge their comprehension and acceptance of these return policies and conditions.
Products falling within the following categories are ineligible for return or refund. Jersey Engineering and Trading Company W.L.L reserves the unequivocal right to decline returns of such products, and furthermore, shall not be held liable for any damages, losses, or expenses incurred as a consequence.
- Uncovered Electrical Products: Uncovered electrical products, characterized by the absence of protective casing or exposed wiring, are categorically deemed non-returnable. Customers are strongly advised to ascertain the integrity of all electrical products in their original, factory-sealed packaging before acceptance.
- Products with Broken Seals: Products featuring broken seals, encompassing packaging seals, security seals, or tamper-evident seals, are non-returnable unless the breakage occurred during shipping and is promptly reported upon receipt. Customers are explicitly advised against accepting delivery of products with visibly broken seals.
- Used Products: Used products, defined as items that have been assembled, installed, or otherwise utilized beyond mere inspection for suitability, are non-returnable. Jersey Engineering and Trading Company W.L.L retains the right to assess the condition of products at the time of return.
- Products Damaged by the Customer: Products damaged due to mishandling, improper installation, or neglect by the customer are considered non-returnable. Customers bear the responsibility of inspecting products upon receipt and promptly reporting any damage to Jersey Engineering and Trading Company W.L.L’s customer service team.
Jersey Engineering and Trading Company W.L.L expressly disclaims any warranties or guarantees for products falling within the non-returnable categories delineated above. Customers acknowledge and accept all inherent risks associated with the purchase and utilization of such products, including but not limited to potential defects or damage.
Products falling within the specified categories are non-returnable, citing reasons that include but are not limited to, the inherent risk of tampering. This policy aligns with and adheres to applicable laws and regulations governing product returns and consumer rights.
Jersey Engineering and Trading Company W.L.L exclusively accepts returns for products that are returned in their original and complete condition. Any product that has incurred damage, alteration, or is not presented in its original packaging will be ineligible for a refund. Furthermore, products with packaging exhibiting wear beyond the act of opening the product will not be refunded.
The stipulated deadlines for returns, as outlined in this policy, commence from the date of delivery. Customers bear the responsibility of ensuring that returns are initiated within the specified timeframe to qualify for a refund. Returns initiated after the deadline may be subject to refusal at the discretion of Jersey Engineering and Trading Company W.L.L.
Upon receiving a returned product, Jersey Engineering and Trading Company W.L.L retains the right to conduct an inspection to ascertain compliance with the stipulations outlined in the return policy. In the event that the product fails to meet the specified conditions set forth in this policy, Jersey Engineering and Trading Company W.L.L reserves the discretion to decline the return and retain any refund.
All associated costs, including but not limited to delivery fees, additional materials, and installation fees, are non-refundable, irrespective of the reason for return. Jersey Engineering and Trading Company W.L.L assumes no liability for any expenses incurred by the customer in connection with the return of the product.
Returns shall only be processed if it is ascertained that the product did not sustain damage while in the possession of the customer. Jersey Engineering and Trading Company W.L.L retains the right to inspect returned products to evaluate their condition.
- Acceptance of returns is contingent upon the product being found consistent with the original shipment to the customer. Any discrepancies or alterations may lead to the rejection of the return request.
- Customers bear the responsibility of returning the product in its original condition, inclusive of the brand’s or manufacturer’s box, intact MRP tag, user manual, warranty card, and all accompanying accessories. Failure to adhere to these conditions may result in the denial of the return request. For the purposes of this return policy, ‘original condition’ refers to the state of the product at the time of delivery, encompassing the absence of damage, alterations, or modifications.
- Jersey Engineering and Trading Company W.L.L reserves the right to reject returns in cases of buyer’s remorse, which includes instances where the customer ordered an incorrect model, color, or product. Customers are strongly encouraged to meticulously review their orders before finalizing their purchase.
- Products identified as ‘non-returnable’ on the product detail page are ineligible for return. Customers acknowledge and understand this designation at the time of purchase, acknowledging that such products cannot be returned for any reason.
Customers are advised to conduct a comprehensive inspection of the product’s packaging upon delivery. If the packaging is observed to be damaged or tampered with, customers are requested to refuse delivery and promptly notify Jersey Engineering and Trading Company W.L.L.
Customers who opt to accept delivery of a product with damaged or tampered packaging do so at their own risk. Jersey Engineering and Trading Company W.L.L shall not be held liable for any subsequent damage or losses, and refunds will not be provided for products accepted under these conditions.
In cases where delivery is refused due to damaged or tampered packaging, customers are obligated to document the refusal by noting the condition of the packaging and obtaining proof of refusal from the delivery personnel or carrier.
Customers experiencing non-delivery of a product due to damaged or tampered packaging must promptly notify Jersey Engineering and Trading Company W.L.L. Failure to do so may impact eligibility for refunds or replacements.
Jersey Engineering and Trading Company W.L.L guarantees a full refund in the event of refused delivery or non-delivery due to damaged or tampered packaging. Customers refusing delivery under such circumstances will be eligible for a refund of the purchase price.
By initiating a return, customers agree to indemnify and hold Jersey Engineering and Trading Company W.L.L harmless against any losses, damages, liabilities, and expenses arising from or related to the return of the product, including but not limited to shipping costs and restocking fees.
In the event of disputes regarding returns, refunds, or exchanges, customers are encouraged to contact our customer support team for resolution. We are committed to addressing concerns promptly and fairly.
This policy shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in the State of Qatar.
Jersey Engineering and Trading Company W.L.L reserves the right to modify or update this return policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the Carrier.jerseygroup.com website. Customers are encouraged to review the policy periodically for any changes or updates.
By completing your purchase on carrier.jerseygroup.com, you acknowledge that you have read, understood, and accepted our return, refund, and exchange policy, as outlined above.
